Shipping policy

Shipping Policy

Where orders ship from

LUNOYA orders are fulfilled and shipped from China.

Processing time

Orders are normally processed within 1–3 business days. Processing time is separate from delivery time. During holidays, promotions, or periods of unusually high order volume, processing may take longer.

Estimated delivery time

Estimated delivery to the United States is 7–12 business days after dispatch. Delivery estimates are not guaranteed and can be affected by carrier delays, customs processing, severe weather, holidays, or circumstances outside our control.

Order tracking

When tracking is available, tracking information will be sent after your order ships. Please allow time for the carrier to activate and update the tracking record.

Shipping address

Please check your shipping address carefully before placing your order. Contact us on WhatsApp as soon as possible if you need to correct an address. We cannot guarantee address changes after an order has entered fulfillment or has shipped.

Delayed, lost, or delivered packages

If your order has not arrived within the expected timeframe, contact us on WhatsApp with your order number and tracking information. We will help investigate with the carrier. If tracking shows that a package was delivered but you cannot locate it, please also check with household members, neighbors, and the local carrier.

Damaged or incorrect orders

If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number plus clear photos of the item and packaging. We will work with you on an appropriate replacement or refund.

Contact

WhatsApp: +86 13926487515